Refund Policy

1.Purpose

This Refund Policy explains how The Desi Diet reviews and processes refund requests for eligible purchases.

Our goal is to operate with fairness, transparency, and customer trust.

2.Services Covered

The Desi Diet primarily provides digital services, including AI diet plans, personalized nutrition guidance, dashboard access, subscriptions, and related premium features.

Because these services may begin immediately after purchase, refund eligibility is evaluated differently from physical goods.

3.Refund Eligibility

Refund requests may be considered in situations such as duplicate payment, technical payment error, incorrect billing caused by a verified platform issue, failure to activate a paid plan due to a verified platform issue, or other exceptional circumstances reviewed by our support team.

All refund decisions are subject to verification of payment, account, and transaction details.

4.How to Request a Refund

Customers requesting a refund should provide their full name, registered email address, payment reference, transaction date, amount paid, and the reason for the request.

Refund requests should be submitted through The Desi Diet's official support channels as soon as reasonably possible after the issue is identified.

5.When Refunds Are Typically Not Available

Refunds may not be available in the following situations:

• The purchased digital service has already been substantially delivered or consumed.
• Incorrect information was provided by the user during onboarding.
• The user changes their personal preference after purchase.
• Results differ from expectations, as individual outcomes depend on many personal factors.
• A cancellation request is made for stopping future renewals only, without a separate qualifying refund reason.

6.Subscriptions

For recurring subscriptions, cancellation is governed by the applicable subscription terms and the published Cancellation Policy.

Stopping future renewals does not automatically create refund eligibility for charges that have already been processed.

7.Review Process

Each refund request is reviewed by our support or billing team after the required details are received.

We may request additional information where necessary to validate the payment, account, or reported issue.

8.Review and Processing Timeline

Refund requests are typically reviewed within 3 to 5 business days after complete information is received.

If a refund is approved, the amount is generally returned to the original payment method used for the transaction.

Final credit timelines may vary by payment provider, card network, bank, or wallet service. In many cases, customers may see the refunded amount within 5 to 7 business days after approval.

9.Payment Gateways

Refund processing may involve third-party payment providers such as Razorpay, Stripe, or other future payment partners.

Where technically supported, approved refunds are issued back to the original payment instrument used for the transaction.

10.Policy Changes

The Desi Diet may update this Refund Policy from time to time to reflect product, billing, operational, or legal changes.

The latest version published on this website will apply prospectively.

11.Our Approach

The Desi Diet aims to build long-term customer trust through fair, transparent, and responsible billing practices.

12.Support

Refund-related questions or requests may be submitted through The Desi Diet's official support channels, including the support email and WhatsApp contact published on this website.